BEYOND WORDS:
Unleashing the Power of Effective Communication
This course is for individual contributors, leaders, supervisors of individual contributors, and new and emerging leaders.
This session will review foundational best practices in written and verbal communication, and strategies to apply in day-to-day discussions and meetings, providing tools to convey messages clearly.
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Learning outcomes:
- Understand the importance of effective communication.
- Employ active listening skills.
- Recognize how tone and body language impact communication.
- Ask probing questions to determine the root cause.
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